Privacy Policy

ARCEN Direct collects and handles information required to provide structured employer unfair dismissal response documentation processing for one matter at a time.

Information we may collect

• Account and contact information
• Employer and matter details
• Employment information
• Chronology entries
• Uploaded documents and attachments
• Payment-related records
• Technical usage and platform information

How we use information

• Provide ARCEN Direct services
• Manage intake, workflow, and matter preparation
• Generate previews and structured matter outputs
• Support payment processing
• Maintain audit, security, and platform integrity records
• Prepare matters for transfer within the ARCEN processing pathway where applicable

Disclosure and service providers

We may disclose information to service providers and infrastructure providers where reasonably necessary to operate ARCEN Direct. This may include hosting providers, payment processors, storage providers, and related technical service providers.

Storage and security

ARCEN Direct takes reasonable steps to protect information through controlled access, storage systems, authentication, and supporting technical safeguards. However, no platform or transmission method can be guaranteed to be completely secure in all circumstances.

Retention

Information may be retained for operational, service continuity, audit, compliance, record-keeping, and security purposes for as long as reasonably necessary.

Contact

For privacy-related enquiries, please contact ARCEN Direct through the Contact page.